Refund Policy

We have a 14-day return policy, which means you have 14 business days after receiving your item to request a return.  Each request for a return will require a Return Authorisation Number, which should be obtained from us.

Also, to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

The Company will only refund the original purchase price of the product. Original shipping and handling charges or similar fees and return shipping charges are not refundable. Returns made without an RA number will be refused. Product(s) returned after the 14 days grace period, as a result of "change of mind" or "no longer needed", can only receive a partial refund. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You are responsible for shipping charges and risk of loss on all return shipments. You must use a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring the return shipment. Upon receipt of the returned product(s), the Company will inspect the product to be certain all parts are included and there was no abuse or misuse of the product, or user negligence. All products must be returned in original packaging and be in the same condition you received them. The Company may reject the return for, or deduct costs associated with: missing parts, non original packaging, abuse, misuse of the product or user negligence.

You can always contact us for any return question at help@macbookbatteryhub.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Defective products are repaired and replaced in accordance with the manufacturers' established policies. Contact the product manufacturer for its policy regarding product warranty or returns.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Compatibility

Prior to purchase, you are responsible for consulting compatibility charts on this web site to determine the compatibility of specific accessories with branded products. If you purchase an accessory from the Company and determine that the accessory is not compatible with another product within fifteen (15) days after you receive the accessory, the accessory may be returned to the Company to the extent permitted under the Company’s Return Policies above.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@macbookbatteryhub.com.au.